Privacy Policy

RO Tech Solutions ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit rotechsolutions.ca or engage our services. Please read this policy carefully. By using our website or services, you agree to the practices described here.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including when you:

• Submit a quote request or contact form
• Call or email us directly
• Enter into a service agreement with us

This information may include your name, email address, phone number, property address, and any details you provide about your security needs.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages viewed, and referring URL. This is collected through cookies and similar technologies (see Section 4).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and perform installation, repair, and maintenance services
• Communicate with you about your service or account
• Send service reminders or follow-up communications
• Improve our website and service offerings
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third parties who assist in operating our business (e.g. alarm monitoring stations, email platforms). These parties are contractually obligated to keep your information confidential and use it only for the purpose of providing services to us.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business transfers: If RO Tech Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to analyse site traffic, understand user behaviour, and improve your experience. This includes:

• Google Tag Manager: Used to manage and deploy analytics and marketing tags. Data is processed in accordance with Google's privacy policy.
• Analytics cookies: Help us understand how visitors interact with our website (pages visited, time spent, etc.).

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Customer service records are typically retained for seven years in accordance with BC business record-keeping requirements. You may request deletion of your information at any time (see Section 6).

6. Your Rights

Under British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal and contractual obligations)
• Request deletion of your information where we have no legal basis to retain it

To exercise any of these rights, please contact us at the details in Section 10.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (such as Alarm.com). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us: